If you have any questions that can’t be answered with the information below, do not hesitate to contact us.
All payments made through the online store are securely proccesed by 3DS card payments or Paypal payments pro, a PCI compliant card processing solution. The transaction will show up on your bank statement as a payment to GNUK LTD. If you wish to pay by BACS transfer, please contact us and we can provide you our bank details. We don’t accept cash orders or offer a cash on collection service, Telos Lighting only retails products via the internet or through our retail partners.
For orders up to 70Kg, we ship via United Parcel Service (UPS). Order are dispatched within 24 hours of purchase. Orders are placed before 13:00 GMT Monday to Friday typically ship same day. The delivery time for UK orders is next working day, however rarely there are delays which can add +24 hours. For EU orders, delivery time is estimated 4-5 working days. For US and the rest of the world, delivery times are estimated 5-7 working days. Shipping rates are calculated at checkout.
UK delivery address- next working day by 9am
EU mainland delivery address- next working day
US mainland delivery address- 1-2 working days (Next working day for most states)
In order to eligible for a refund the product needs to be in it’s original condition (unless otherwise specified) and sent back in its original packaging. The 30 day period starts when the product is delivered. If you decide to return an item within the 30 day period but the estimated arrival of the return to Telos is outside of the 30 day period, please contact Telos to inform us that you plan to return the item and provide a tracking number. Delivery and return shipping fees are non refundable unless the product arrived in a faulty condition or the wrong product was delivered.
Damaged or faulty
If your order arrived faulty or damaged please contact Telos immediately and we can arrange a collection for replacement or refund. Custom products or prototypes that have customised features requested directly from Telos are subject to their own return policy which will be made clear at the point of sale.